iPod, where are you?

My iPod Mini battery just hit the end of a long run, so I decided to ship it back for service. Now it's MIA. Granted, I did intitate the service request in June and just shipped it a few weeks ago, but now I have this notice that my repair has been cancelled. WTF? Repeated calls to the Apple 800 number have been met with 15 min+ wait times and, as you might already know if you are an Apple owner, sending them an e-mail is almost impossible. I am not happy.

Where are you, my little silver music box? Come back to me, baby. I'll treat ya right this time, I promise.